C 7 Traders FAQ

Our FAQ is designed to provide you with a better understanding on our platform, in trading as well as account funding.
Let us know if your question is not in our FAQ and we’d be glad to assist you.


Q. How long does it take to open a live account?
A. Creation of trading account is immediate. You will receive a confirmation mail with your trading account number and password from us once the account is created. However, it may take up to 24 hours to validate your KYC documents. If your account is not validated, you might experience a delay in your withdrawal process.

Q. What is the minimum amount for opening a trading account?
A. There is no minimum amount to open a trading account. However, you do need to deposit money for margin when you wish to start trading. We recommend a starting fund of US$2,000.

Q. What documents are required for live account?
A. Front and back copy of your identification card/passport, proof of address document (recent utility bill or bank statement) dated within the last six months and your bank account details (name and bank account number clearly stated within the same document, you may omit your bank balance).

Q. What is the leverage, margin call and stop out level of my account?
A. The default leverage is set at 1:100, margin call is at 150% and stop out at 100%.

Q. Can I change the leverage on my account?
A. A maximum of 1:200 leverage will be given if clients total deposit are more than US$5,000. To request for a higher leverage, please contact our support staff or send a mail with subject ‘Leverage Review’ to support@c7traders.com for a review.

Q. Do I need to download any software before I start trading?
A. Our platform is streamlined across Web, Mobile, Tablet and MT4. Click here to access our Web Trader, no download is required for web trading. To access MT4, download it here. For mobile and tablet, download it here for Android users and here for iOS.

Q. I forgot my password. What should I do?
A. Click on the “Forgot Password” link here to retrieve your password. Alternatively, you may change it from the Client Portal here.

Q. What is the safety of my funds with C 7 Traders?
A. C 7 Traders maintains isolated client accounts to ensure that client funds are fully segregated from C 7 Traders’s own funds at all times. Client accounts have the required checks to ensure that they are used for clients’ funding purposes. All client funds deposited at C 7 Traders are completely separated following our strict policies and procedures, with activities monitored and reviewed by our external and internal parties. As a client, you can be assured that your funds are safe.

Q. Where do you get your price feeds from?
A. We obtain our raw feeds from our prime brokers. (JP Morgan, Barclays, SaxoBank etc)

Q. What are the countries that you do not accept?
A. We do not offer our services to residents of certain jurisdictions such as USA, Iran, Cuba, Sudan, Syria, Japan and North Korea. This list will be subjected to changes based on regulatory requirements.


Q. What are the different payment methods I can use to fund my account?
A. For online payment, we accept Visa/Mastercard/CUP. We also accept bank transfers to our corporate accounts. Please click here for more information. Alternatively, you can find funding information in your Client Portal by logging in here.

Q. How do I deposit funds into my trading account?
A. Deposits can be made via online payment or bank transfer. For online payment, log into the Web Trader and select on the ‘Deposit Funds’ tab / icon. For bank transfers, login to your ibanking portal and refer to the below information to add us as a payee. Please note that online payment is immediate while bank transfers can take up to 2-3 working days to be processed depending on the method used. You will need a screenshot of the proof of transfer and upload it through the Client Portal.

Currency: USD
OCBC Bank: 551-003346-301
Swift Code: OCBCSGSG

Currency: SGD
OCBC Bank: 551-876220-001
Swift Code: OCBCSGSG

Q. What should I do after I made a transfer to C 7 Traders?
A. You MUST attach the screenshot or any proof of transfer that shows your Name and Bank Account Number using the form under the Funding tab in your Client Portal.

Q. How do I verify my Credit or Debit Card on Skrill?
A. Click here to access Skrill support site. You should contact Skrill directly should you face any difficulty related to your Skrill account.

Q. Which currencies can I use to deposit funds using the online payment method?
A. You can deposit funds in 2 base currencies: USD and RMB. Your trading account is denominated in USD. If you deposit funds in a currency different than your base currency account, it will be converted into the base currency of your trading account by us at the prevailing rate at the given time. Please refer to conversion rate here.

Q. How do I request for a withdrawal?
A. Log in to your Client Portal here and head over to the “Funding” tab, then select “Withdrawal” and fill in the form.

Q. How long is the withdrawal process?
A. We will process your withdrawal once we received your request, which will usually take 1 working day. However, please expect up to 5 working days for funds to be available in your bank account as funds transferred to other banks will be subject to their processing and clearing.

Q. Where will I receive my withdrawn funds?
A. You will receive your initial deposit via the payment method initially used with the excess funds sent to your bank account (from the upload phase during live account creation). For example, you made a deposit of US$1,000 through credit card and profited US$200 and request for a full withdrawal, we will refund US$1,000 back to your credit card and US$200 back to your bank account.

Q. Can I withdraw funds when I have open positions?
A. You are able to withdraw funds if you have open positions on your platform. Please note that your free margin must exceed the amount specified in the withdrawal instructions, including all payment charges. You will not be able to make a request if you have insufficient funds.

Q. What are the relevant fees per payment method?
A. C 7 Traders does not charge any fees for deposits. Your respective banks or payment providers however might charge you additional fees.

Q. Can I withdraw the bonus?
A. Any bonus will be held solely for trading with C 7 Traders and cannot be withdrawn.

Q. What is Social Trading?
A. Think of it as the “Facebook” of trading. By integrating social media with trading, investors can now make better investment decisions through the social feeds or copy trading. Social Trading helps investors to get started through an interactive and engaging manner.

Q. What is Copy Trading?
A. Copy trading is an innovative way of investing. By copying professional traders, investors are able to replicate their success through an automated yet simple manner.

Q. Is there a fee to use Copy Trading?
A. No, copy trading on the social community is completely free.

Q. Can I change my Social Profile name?
A. No, social profile name is fixed and tied to the account. The only way to change it is to create a new live account, that also means you lose your trading records associated with the account.

Q. Can I copy trades with a demo account?
A. No, this is to protect the integrity of the live community. However, you can create a free Live Account and there is no minimum deposit required.

Q. Is it possible to do my own trades without copying others?
A. Definitely. You can conduct your own trades and access your account through multiple platforms. Copy trading is an added feature that we offer to our clients.

Q. Who are your recommended copy traders in the community?
A. Follow our social media channels and we will update on a weekly/monthly basis who we think are the better performing traders within the week/month. Our recommendations are based on certain criteria that we set.

Q. Why am I seeing percentage returns instead of dollar value on the trader’s profile?
A. Social Profile statistics are reflected in percentage to ensure privacy of traders. We strive to be as transparent on the platform by providing as much information as possible. However, not every trader wish to reveal their absolute profit/loss nor their account balance. Hence, this feature is not available at the moment.

Q. What does Success Rate means?
A. Success rate refers to the trader’s winning percentage. Calculated by Winning Trades / Total trades * 100%.

Q. How do I set the clock in the Web Trader to local time?
A. You can’t. It is taking the same settings as MT4, using server time (GMT +3).

Q. How does the trader ranking works?
A. Trader is the most junior rank, as the number of follower increases, so will your rank.

Q. Is the P/L on the top left of the trader’s profile the overall P/L?
A. Yes, that is the return on equity. It refreshes everyday at 0500. The P/L on your profile is not real time, but the Open, Pending and Closed positions are in real time.

Q. Why does the percentage in the Web Trader goes more than 1000%?
A. The percentage refers to the returns on margin and not equity. Therefore it is possible to have more or less than 1000% return on margin, unlike equity where the maximum loss is capped at 100%. A detailed explanation is given under the Calculations tab.

Q. Are there any trading restrictions? (Important!)
A. As a STP brokerage, there are no trading restrictions and we allow the usage of EAs and strategies. However, from past experiences, we have noted that the Liquidity Providers have issue claw backs on profits gained from HFT, scalping, arbitrage and/or other off market trading strategies that has an unfair advantage over them. Therefore, you understand the risk by using such strategies.

Q. What kind of execution does C 7 Traders adopt?
A. We believe in placing the best interests for our clients. Hence, we operate under a STP model, where clients trades are passed on to Tier 1 liquidity providers for execution.

Q. What are signal providers?
A. Signal providers are traders whom provide exclusive trading feeds to our VIP clients through copy trading. They are made up of in-house proprietary traders, external partners or retail traders. In exchange, our VIP clients will have to pay a service fee to the signal providers, either through profit-sharing or subscription fees.

Q. What happens if my account goes negative?
A. C 7 Traders takes all measures to inform our Client when their account drops below a certain threshold level. Margin call and stop out level are also in place to safeguard the Client’s funds as well as Company’s interest. However, should Client’s account go negative, we will not be liable for the Client’s losses. All negative equity should be repaid back to C 7 Traders, unless otherwise agreement of waiver by the Company.

Q. What are the trading hours?
A. Trading hours are round the clock, starting at 00:00 Monday and closing at 00:00 Saturday server time. Server time is GMT + 2. (GMT + 3 applies during daylight saving/summer time)

Q. The price on the chart is different than the price appearing on my trading terminal. Why?
A. The chart shows the Bid price by default. A Buy position is opened with the Ask price and closed with the Bid price. You have to add the spread on the Bid price to find the Ask price. Therefore the difference in price is due to the spread.

Q. My order got stop-out. Why?
A. Your order will be stop-out when the margin level (Equity/Used Margin) of your trading account goes below 100%. Your positions will start closing starting from the most unprofitable. You may refer to the “Calculations” tab to learn more.

Q. Do you support Trailing Stops and Expert Advisors?
A. Our MT4 platform supports such functionalities. Please be aware that trading operations using additional functions on your client terminal such as Trailing Stop or Expert Advisor are executed completely under your responsibility, as they depend directly on your client trading terminal.

Q. What is the difference between the balance and the equity that appears on my trading platform?
A. The balance illustrates your closed positions’ Profit/Loss while the Equity is the real time calculation of Profit/Loss i.e. taking into account both open and closed positions.

Q. Why can’t I trade some symbols?
A. Your account may be of a variable spread setting and therefore, you may be selecting the wrong symbol to trade. You should select currency symbols that have a dot (“.”) at the end. These are called variable symbols. Symbols without the dot (“.”) at the end are fixed rates and may not be available in your account. Go to the MT4 market watch, right click and select “Show All” for them to be displayed – if not already visible. This also explains why certain instruments are not copied from your master.

Q. Why can I not trade a given future?
A. Futures have expiration dates and trades cannot be opened after their Last Trading Date. A new contract will be made available thereafter. Go to the MT4 market watch, right click and select “Show All” for them to be displayed – if not already visible. Otherwise, refer here for the expiry calendar on our future contracts.

Q. I had a trade in a future that closed by itself without me closing it. Why is that?
A. Positions in futures contracts that have not been closed by the Last Trading Date will automatically close at their last quoted price. Refer here for the expiry calendar on our future contracts.

Q. Why didn’t my Take Profit triggered, while the chart reached the price I had set?
A. Sell positions are closed with the Ask (Buy) price. The price the chart is showing is the Bid (Sell) price, which is lower than the Ask price. You need to add the spread to the price that you see in the chart in order to get the Ask price.

Q. Why was the swap that I was charged so high on certain days?
A. On Wednesdays, the charges for regular swap will be tripled. This is made in order to take the weekend into account.

Q. Why are the spreads higher after 2300 hrs?
A. From 23:00 to 02:00 server time, all markets are closed and therefore there is very low liquidity in the market.

Q. Can I login to multiple platforms at the same time?
A. Yes. Our platform is streamlined across 4 platforms – Web, Mobile, Tablet and MT4. With a unified log in system and shared wallet, Client can perform their professional trading through MT4 and copy trade through our web trader.

Q. Why can’t I login to MT4?
A. Look to the bottom right corner of the platform and check if it’s showing all red. Check if you have your Caps Lock on and try again.

Q. I got an error message that says “Trade Context is busy”, how this can be solved?
A. Restart your MetaTrader 4 terminal by simply closing it and launching it again.

Q. Do you have a user manual on your platforms?
A. Yes, please login to your Client Portal and find them under the “Download” section.

Q. Where is your technology from?
A. Our technology partner is based in Israel. We purchased it from them and rebranded it under our Company’s name.

Q. Where are your servers located?
A. It is located in Equinix LD5 London. If you are residing in Asia, your connection will be accelerated through a POP. If you are residing in Europe, you will connect directly to the server farm.

Q. How is my copied amount calculated?
A. Master Free Margin = A | Copier Free Margin = B | Lot Size Opened by Master = C | Lot Size Opened by Copier = D | Leverage of Master = E | Leverage of Copier = F |

Therefore, D = C*(B/A)*(F/E)

Q. When does my copied amount gets rounded up?
A. Master Free Margin = A | Copier Free Margin = B | Lot Size Opened by Master = C | Lot Size Opened by Copier = D | Leverage of Master = E | Leverage of Copier = F |

Therefore, when (B/A)*(F/E) is less than 10%, it will not be opened. When (B/A)*(F/E) is more than 10%, D will be above or at least open the minimum lot size.

Q. How much margin is being used per trade?
A. Margin Used = Units Opened * Leverage * Base Currency in USD.

For example: 1 Lot of USDCAD
Margin Used = 100,000 * 0.01 * 1 = US$1,000

For example: 1 Lot of GBPUSD
Margin Used = 100,000 * 0.01 * 1.4000 = US$1,400

Q. How much is 1 pip (0.0001)?
A. If you are trading Forex pairs with USD as the quoted currency (EURUSD, GBPUSD, AUDUSD), 1 Lot for 1 pip is always US$10 | 0.1 Lot is US$1 | 0.01 Lot is $0.1 |

If you are trading Forex pairs when USD is NOT the quoted currency (EURCHF, EURGBP, GBPAUD), 1 Lot for 1 pip is in the respective quoted currency. 10 CHF is US$10.30 | 10 GBP is US$13.07 | 10 AUD is US$7.48 |

Q. What does Margin Call at 150%, Stop Out at 100% means?
A. Margin Level Percentage = Equity / Margin Used * 100%

For Example: If you have an equity of US$5,000 with margin used of US$1,000 on 1 Lot of USDCAD,

When your account falls by -US$3,500 (350 pips), your equity will be at US$1,500 which is 150% of your margin used. This is where you get an alert on your platform or Margin Call.

When your account falls by -US$4,000 (400 pips), your equity will be at US$1,000 which is 100% of your margin used. This is where you get Stopped Out. Should you have more than one open positions, the one with the largest loss will be closed off first.

Please note that it is your responsibility to monitor your account margin utilization and open positions so as to prevent getting stopped out. Take immediate actions by depositing into your account when you are having a Margin Call to prevent it from being Stopped Out.

Q. Why and how can a particular trader have more than 1000% return on the instrument in Web Trader?!
A. The percentage return on the instrument refers to the return on margin used.

Return on Margin Used = Absolute Returns / Margin Used * 100%

For Example: If you make 200 pips on 1 Lot of USDCAD with 100:1 Leverage,
Return on Margin Used = US$2,000 / US$1,000 = 200%

Q. How does the percentage return on the Social Profile calculated?
A. The percentage return of the top left of the Social Profile refers to the return on nett deposit.

Return on Nett Deposit = Absolute Returns / (Total Deposits – Withdrawals) * 100%

For Example: If you make 200 pips on a US$5,000 deposit account,
Returns of Nett Deposit = US$2,000 / US$5,000 * 100% = 40%

1. What is your monthly profit target?


2. What is your historical drawdown threshold?


  

Based on your input, we recommend the following Signal Providers:


Try changing the parameters to view other Signal Providers*

We are unable to find a suitable Signal Provider based on your input, try changing the parameters.


client deposit - Bank Transfer

For bank transfers, please refer to the information below. For online transfer please click here for additional information.

: USD

: C 7 Traders Singapore Pte Ltd

: 100 Pasir Panjang Road 02-08  Postal Code: 118518

: OCBC Bank

: 86/88 Serangoon Garden Way Postal Code: 555982

: OCBCSGSG

: SGD

: C 7 Traders Singapore Pte Ltd

: 100 Pasir Panjang Road 02-08  Postal Code: 118518

: OCBC Bank

: 86/88 Serangoon Garden Way Postal Code: 555982

: OCBCSGSG

Note

Please inform C 7 Traders by e-mail ( support@c7traders.com ) with the following details when a deposit is made into our bank account so that our compliance team can follow up.
  1. Personal details including trading account number and registered username.
  2. Bank details including bank's name, bank's account number and amount in currency transferred.
  3. Time of the transfer made and transfer method.
  4. Please note that if you deposit funds in a different currency from your trading account, it will be converted based on the daily prevailing exchange rate.
Please expect up to 5 working days for funds transferred via banks to be reflected in trading account as it will be subjected to their processing and clearing. For immediate processing, please choose to transfer funds via our online payment system. We are unable to accept third-party payments, all funds must come from a bank account in the same name as your C 7 Traders Trading account. Joint bank account payments are accepted if your name is one of the parties. This also applies to credit card funding.

client deposit - Online Payment

For online payment, please log into your trading account and click on 'Deposit Tab'
For bank transfer please click here for additional information

Payment Method

  • visa
    Visa Fees: None Maximum transaction amount: $5,000 Restrictions: Certain countries blocked**
  • master card
    MasterCard Fees: None Maximum transaction amount: $5,000 Restrictions: Certain countries blocked**
  • union pay
    China UnionPay (CUP) Fees: None Maximum transaction amount: No Limit Restrictions: Certain countries blocked**

Client Withdrawal

Withdrawal of funds will only be made available to the bank account stated below. Our compliance team will verify it with your bank account details submitted during registration as well as the bank account number which you deposited from.

Account Information

Remittance Information

 

For closure of account, please make sure to close off all open positions and open orders to avoid delay in processing the withdrawal request

Note

  • C 7 Traders does not charge a serving fee for withdrawal. However, your withdrawal may be converted to the base currency of your account, subjected to the prevailing exchange rates and fees, if any.

  • Please expect up to 5 working days for funds to be available in your bank account as funds transferred to other banks will be subject to their processing and clearing.

  • You can receive your initial deposit via the payment method initially used and then all excess funds (profits) will be sent to your bank account.

Your withdrawal application is successful.

Once your funds are withdrawn from your trading account, you will recieve a confirmation email.

If you do not hear from us after 1 day, please contact us at: support@c7trader.com
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